A subscription-based service is a solution for plants that want to be sure that their drives, geared motors, frequency inverters and motors are under constant care, without having to order an individual service each time. SPEC SERWIS takes responsibility for planning, carrying out and documenting the work – so that your production runs stably, predictably and on the basis of real data from the audit and systems inventory.
What the SPEC SERWIS subscription-based service involves
Under the subscription-based service, we sign a service contract with the customer for a specified period, covering ongoing care of the drive fleet. We agree the scope of work, the frequency of inspections and service priorities so as to match the service to the specifics of your production line and production schedule.
The subscription can include, among other things, cyclical geared motor inspections, oil changes, checking and parameterisation of frequency inverters, load testing of electric motors, as well as preliminary fault diagnosis using thermal imaging and endoscopic cameras. This reduces the risk of unplanned downtime and makes it easier to build a maintenance budget based on concrete schedules and service reports.
Systems inventory and preliminary audit
The first stage of implementing the subscription-based service is an inventory of systems and drives together with a preliminary technical audit. The SPEC SERWIS team maps the installed equipment in detail – motors, geared motors, frequency inverters, soft starts and other drive system components – together with their key parameters and location on the site.
On the basis of the inventory, a preliminary audit is carried out, during which:
- we assess the technical condition of the drives and identify elevated-risk components,
- we identify the critical points of the production lines,
- we propose a scope of preventative and modernisation measures,
- we create the starting point for building a long-term service plan.
The result of the audit is a report that becomes the foundation of the service contract and the basis for preparing a repair calendar and a preventative maintenance plan.
Repair calendar for regular customers and downtime planning
A key element of the subscription-based service is the repair calendar for regular customers – an individual schedule of inspections and service work based on the results of the preliminary audit, the inventory and the manufacturers' recommendations.
Thanks to the calendar:
- you plan downtime in advance, adapting it to production seasonality and service windows,
- you have a full history of completed work and a list of planned activities – which makes audits, budget planning and meeting quality requirements easier,
- you know in advance which drives will be serviced and which parts are worth securing earlier.
SPEC SERWIS reminds you of upcoming dates and prepares the spare parts and service team so that the work is carried out efficiently and within the agreed time.
What you gain by choosing ongoing subscription-based support
The subscription model is not only convenient, but above all provides cost predictability and greater machine operation safety. Ongoing support, based on an inventory, a preliminary audit and a well-designed repair calendar, allows you to move from "firefighting" mode to planned, prevention-based maintenance.
For subscription customers, SPEC SERWIS can offer:
- priority service response in the event of a failure,
- direct contact with a dedicated technical account manager,
- preferential rates for additional services outside the package,
- consistent inspection standards in line with the drive manufacturer's recommendations,
- permanent access to up-to-date service documentation and audit results.
Drawing on many years of experience in servicing drive systems, SPEC SERWIS helps design a subscription that genuinely reduces the risk of critical failures in your plant and gives you better control over maintenance costs.
FAQs – Subscription-based service
Below you will find answers to the most frequently asked questions about the subscription-based service. They will help you assess whether this cooperation model is right for your plant and what the transition from one-off orders to ongoing support looks like.
What does starting cooperation under the subscription-based service model look like?
At the beginning, we collect basic information about your machine fleet, then carry out an inventory of systems and drives and a preliminary technical audit. On this basis, we prepare a proposal for the scope of work, inspection frequency and level of emergency support. Once the contract is signed, the repair calendar is launched and we schedule the first inspections.
What exactly does the preliminary audit cover?
The preliminary audit is an assessment of the technical condition of the drives and systems, verification of operating conditions, an analysis of previous failures and a review of the available documentation. The result is a report with recommendations, which is used to design the service contract and repair calendar.
How does the repair calendar for regular customers work?
The repair calendar for regular customers contains the dates of inspections, oil changes, frequency inverter checks, geared motor and motor inspections and other activities agreed in the contract. Each item is assigned a scope of work, an expected downtime duration and a list of the necessary parts, allowing maintenance and production to prepare accordingly.
Does the subscription-based service cover sudden failures?
Yes, selected subscription packages provide priority failure handling with a defined maximum response time (SLA). The scope of emergency support (e.g. the number of call-outs per month, hours of availability) is agreed individually at the quotation preparation stage.
What does the price of a service subscription depend on?
The subscription price depends, among other things, on the number and type of drives covered and the results of the preliminary audit, the required inspection frequency, the level of emergency support and the location of the plant. Once the inventory and audit are complete, we prepare a transparent quotation with a clearly described scope of services.
How do you start cooperation under the ongoing support model?
Simply contact SPEC SERWIS and provide basic information about your plant and your service expectations. We will arrange a date for the preliminary audit and systems inventory, and then prepare a subscription proposal together with a repair calendar for your company.