In the SPEC SERWIS emergency service, response time is crucial – from the moment a failure is reported, we begin our procedure, so as to limit the downtime of your installation as quickly as possible. We prioritise reports related to the stoppage of production lines, sorting systems or key drive systems.
As standard:
- we respond to telephone reports immediately, starting the initial diagnosis already during the call,
- the decision to send a service team is made as quickly as the technical information provided and travel conditions allow.
The travel time to the site depends on the location of the plant and the availability of the team, but we always strive to ensure that an emergency intervention is carried out as quickly as possible and in a way that is predictable for maintenance services.